Privacy and Cookie Policy

This is the 2024/08/19 version of the Privacy and Cookie Policy.


Welcome to KooeeZ from ExLabore OÜ ("we," "us," or "our"). By accessing and using our web application (app.kooeez.com) or websites (kooeez.com and other subdomains), you acknowledge that you have read, understood, and agreed to the following Privacy and Cookie Policy and the Terms of Service. If you do not agree to these terms and conditions, do not sign in to or use our service.


Information We Collect

Personal Information: We collect your email address, name, time zone, language, preferences and provider identifiers (Google, Apple, Stripe) when you sign up through those providers and when you voluntarily provide them to us through our service.

Usage Information: We may collect aggregated anonymous usage information, such as browser agent, IP address (not linked to individual) and page usage, when you use our service. This is to understand our audience and improve our product, as well as security issues. We do not use your personal pack data, unless you allow us, to solve a problem for example.

Other Data: We store all your data (accounts, card packs, transfers, etc.) in our cloud hosting and on your devices.

Special Circumstances: In cases of confirmed security issues (such as stolen credentials, hack, etc.) or legal requirements, we may analyze other personal information, like IP address, browser agent linked to an account.

Cookie Policy

ExLabore: We use cookies and other tracking technologies (Local Storage, IndexedDB, etc.) to enable our service, which cannot function without these technologies. They contain data about your account, your preferences, and keep your pack data locally.

App: Options for enabling/disabling cookies might be available in the Terms/Privacy&Cookies page accessible from the menu.

Website: Options for enabling/disabling cookies might be available in the default popup, or by clicking here.

Third Parties:

Our application supports sign-in with Google Authentication and Apple Authentication, using cookies to streamline the authentication process. This facilitates your login and ensures a smooth user experience. By using Google or Apple to sign in, you agree to the use of necessary cookies, governed by their respective Privacy Policies and Terms of Service.

We use Stripe, a secure and reputable payment service provider, to avoid keeping sensitive payment information on our servers. Stripe employs cookies to ensure transactions are processed securely, aiding in verifying your identity and preventing fraud. These cookies are essential for the functionality of payment processing, and by making a payment, you consent to their use. Information collected by Stripe's cookies is used in accordance with Stripe’s Privacy Policy and Terms of Service.

How We Use Your Information

Provide and Improve the Service: We may use your account data to provide and improve our service, respond to your inquiries, personalize your experience, and analyze usage patterns to enhance our product's functionality and performance. We may use automated processes to find problems in pack data resulting from bugs, changes or wrongful use.

Communication: We may use your contact information to communicate with you about enquiries, updates, promotions, and other service-related information. You can select which emails you wish to receive on your Account page.

Legal and Security Purposes: We may use your data to comply with applicable laws, regulations, and legal requests, as well as to protect the security and integrity of our service and prevent unauthorized access.

Information Sharing

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

Service Providers: We may share your information (only what is necessary for their service) with trusted third-party service providers who assist us in operating and managing our service. Currently, this includes payment processors, authentication providers, and email service providers.

Others: Excluding the above cases, we do not share your information or personal data to any company, organization, or individual. We do not sell those to anyone.

Your Choices

Cookie Preferences: See the Cookie Policy above.

Communication: You may opt in or out of receiving emails from us on your Account page, except for emails related to account creation and deletion, or policies updates.

Your rights: the application lets you correct some of your information (name, preferences, etc.).

Account Deletion: You may delete your account from your Account page, which will also delete your card packs. Data will remain in our disaster recovery system, and logs may contain some information, for 35 days, then discarded forever. However, we are legally bound to keep some information, which cannot be deleted (e.g., payment information).

Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, we are not liable for any loss or leak due to mishandling, natural disasters, or hacks.

On your local device, except for global settings (font size, language, dark mode, app update, cookie choices, etc.), your personal information and pack data are encrypted.
This data can be decrypted with a key visible when you are signed in and transmitted when authenticating. Therefore, if you share your device or have unwillingly installed malware, your personal and pack data could be decrypted by malevolent entities. You should use this service only on a personal device that only you can use.

In transit, your data is encrypted through secured protocol, HTTPS, with modern encryption.

On our servers, we use encrypted databases to store your data.

Your data is stored on the cloud in Europe, but, when allowed, it can be accessed out of Europe by developers through secured connections and devices.

Third-Party Links

Our web application and websites may contain links to third-party websites, services, and applications that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to be aware when you leave our service and to read the privacy policies of each website that collects personal information. This Privacy and Cookie Policy applies solely to information collected by our service through app.kooeez.com, kooeez.com, and any related subdomains. Our inclusion of third-party links does not imply endorsement of their content, services, or practices.

Children's Privacy

Our service is not intended for children under the age of 13, or the applicable age of consent in your country of residence. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please delete the account as described in "Account Deletion" above.

Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time. Therefore, we encourage you to check this page frequently. We will notify you of any material changes by updating the revision date at the top of the page. If changes are significant, we may also inform you through popup messages or emails. Your continued use of our service after such changes constitutes your acceptance of the updated Privacy and Cookie Policy.